Financial sector experts who gathered at a function organized to mark
the World Consumer Rights Day-2012 on Thursday urged consumers to be
aware and read every details carefully while transacting with banks and
financial institutions (BFIs) and while using ATMs and e-banking services.
They said service providers in Nepal are generally not sensitive to consumers´ rights.
"Consumers should be careful since many of the policies that are supposed to protect consumers´ rights have not been properly implemented," said Sanjeev Subba, CEO of the National Banking Training Institute (NBTI). At the same time, he also requested the banks to be more responsible toward consumers interests and serve them in fair manner.
The theme for this year´s consumers rights day was ´our money, our choice: campaigning for real choices in financial services´. Kalyani Shah, president of the SEWA Nepal even accused the financial sector players of exploiting consumers.
“We have to raise voice against those who exploit consumers,” she said.
On the occasion, Advocate Baburam Aryal presented a paper on safety procedures that consumers should follow while transacting with banks and financial institutions. “Banking consumers who use ATM should only use it where they feel comfortable and safe,” Aryal said.
He further added that consumers should keep the slips that they receive from ATMs after withdrawing money as a record since that could be used as proof if there is any problem with transaction and suggested to customers to cross-check the slip´s details with bank statements.
They said service providers in Nepal are generally not sensitive to consumers´ rights.
"Consumers should be careful since many of the policies that are supposed to protect consumers´ rights have not been properly implemented," said Sanjeev Subba, CEO of the National Banking Training Institute (NBTI). At the same time, he also requested the banks to be more responsible toward consumers interests and serve them in fair manner.
The theme for this year´s consumers rights day was ´our money, our choice: campaigning for real choices in financial services´. Kalyani Shah, president of the SEWA Nepal even accused the financial sector players of exploiting consumers.
“We have to raise voice against those who exploit consumers,” she said.
On the occasion, Advocate Baburam Aryal presented a paper on safety procedures that consumers should follow while transacting with banks and financial institutions. “Banking consumers who use ATM should only use it where they feel comfortable and safe,” Aryal said.
He further added that consumers should keep the slips that they receive from ATMs after withdrawing money as a record since that could be used as proof if there is any problem with transaction and suggested to customers to cross-check the slip´s details with bank statements.
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